Sterling Silver Letter Opener
1st Class Delivery applies to all non bulky items and is charged at £5.99. Postage for bulky items, (e.g. Tea Pots), is charged at £7.50.
First Class items are posted using Royal Mail or Parcel Force and will need to be signed for. A Special Delivery option is also available, (prices quoted at checkout).
If your order is placed before 3pm, it will be dispatched the same day. For UK deliveries, first class mail is usually delivered between 1 to 2 working days.
Order Cancellations and Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Because of hygiene and public health reasons you cannot return your order for any jewellery which passes through the skin (such as earrings for pierced ears). Once we have dispatched these types of products to you, you cannot return them.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We cannot be beaten on price. If you find the same item cheaper elsewhere, either online or in a store let us know and we will match or beat it.
Price Promise Terms and Conditions
We will match all of our UK competitors prices in store and online. The item must be brand new and identical. The item must be offered under the same terms. The price must be verifiable and genuine. The item must be in stock on our competitors site or in their store. We only price match new items, not delivery charges or services. This offer cannot be combined with any other offer.